Terms and Conditions

Who you’re working with
Andino Studio is a trading name of Explora Niva Pty Ltd (ABN 30 688 569 253). Any agreement you make with Andino Studio is with that company.

 

What we’ll do
Your quote lists exactly what’s included in your project. That’s what we’ll build, and we’ll do it properly. If something isn’t mentioned in the quote, it’s not part of the project yet, but ask us and we’ll happily price it.

 

What we’ll need from you
A website is a team effort. To keep your project on schedule, we’ll need you to send through content when we ask for it and give feedback without long silences. If materials or approvals take a while to arrive, the launch date moves with them.

 

Words, photos and logos
You supply the text, images and branding for your site unless your quote says we’re creating them. By sending them to us, you’re confirming your business has the right to use them. Need photos found or copy written? We can add that to your quote.

 

Changes along the way
Every project includes two rounds of changes, enough to get things feeling right. Once you’ve approved the design, bigger reworks or extra rounds are quoted separately so the project doesn’t drift.

 

If the project grows
Sometimes a project gets bigger as ideas flow. When a request falls outside your quote, we’ll flag it straight away and give you a price before touching it. You’ll never open an invoice and find a surprise.

 

Money
Work starts once a 50% deposit is paid. The remaining balance is invoiced at completion and due within 14 days, and your website goes live once it’s settled. We’re a small business too, so we appreciate prompt payment as much as you do.

 

If an invoice goes unpaid
We doubt it’ll ever come to this, but if an invoice stays unpaid we may add interest to the outstanding amount and recover reasonable collection costs, including agency or legal fees.

 

If things go quiet
If a project sits untouched for more than 45 days waiting on your side, a restart fee may apply and we’ll slot it back in around our current work.

 

If you need to stop
Plans change and that’s okay. You can end your project whenever you need to. Work done up to that point is payable, and the deposit isn’t refundable once we’ve started. If we ever need to end a project from our side, we’ll refund anything you’ve paid for work that hasn’t been done.

 

Costs from other companies
Things like domain names, stock photos, premium plugins, or hosting outside a Care Plan come from third parties. Those costs are yours, always at cost price, and always mentioned to you before they happen.

 

Looking after your site
Our Care Plans cover what’s listed in the plan, bill monthly, and can be cancelled with 30 days’ notice. If you host with us and one day want to move, we’ll pack up your site and help it on its way for a small fee. No lock-in, ever.

 

After launch
Paid in full and live? The site is yours. Without a Care Plan, updates, backups and plugin maintenance are in your hands from that point, though we’re only ever a phone call away.

 

Ownership
The finished website, its design and the content we created for it belong to your business once fully paid. Our skills, methods and experience stay with us, and third party items like fonts, plugins and stock images keep their own licences.

 

Showing our work
We love showing off what we’ve built, so finished sites may appear in our portfolio and on our channels. Prefer to stay off the highlight reel? Tell us and it won’t happen.

 

Keeping things private
What you share with us about your business stays with us. We won’t pass your plans, numbers or ideas to anyone else.

 

Where we stand legally
We work carefully and in good faith. To the extent the law allows, we’re not responsible for indirect losses such as missed profits connected to our work. Nothing here limits your rights under Australian Consumer Law. This agreement follows the laws of Tasmania and the Commonwealth of Australia, and both sides confirm they’re free to enter it.

 

Questions about any of this? Call us, we’d rather explain it over the phone than have you wondering.